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Operata Operata

Performance monitoring for Amazon Connect

Operata continuously measures performance to deliver the best possible customer experience.

Redefine the everyday experience for your agents and customers.

Operata is designed to measure, optimise and maintain voice performance to deliver the best cloud contact centers. It’s built exclusively on AWS for Amazon Connect and the Cognitive CX suite.

“A highly valuable toolset in measuring the performance at a network level and end-to-end — providing key metrics as to the customer and agent experience.”

Darren Baker


Network Engineering & Planning Senior Lead

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