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8 articles in
A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.
Driving increased CSAT through better audio quality.
Healthdirect Australia had 5 days to ensure the National Coronavirus Helpline could meet the expected spike in callers seeking information and advice.
Predicting voice quality using data network statistics was fit for purpose back in the days where the network environment was in your control.
Social distancing measures impacted contact center operations, accelerating Origin’s planned migration to Amazon Connect.
Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.
Medical imaging provides a unique view into what’s happening inside the human body, Operata provided the same visibility for Everlight Radiology into their cloud contact center environment.
The rapid shift to working from home elevated the importance of service assurance in the business transformation of Trustpower’s contact center.