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6 articles in
We are excited to announce the launch of Operata for Amazon Connect. Now GA.
On behalf of everyone at Operata, we want to share our deep appreciation for all those fighting so hard against this outbreak all over the world.
Predicting voice quality using data network statistics was fit for purpose back in the days where the network environment was in your control.
Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.
Operata have launched our all new Agent Experience Monitoring and Chrome extension, that unlocks Operata superpowers for salesforce.com, Zendesk, ServiceNow and more.
Operata have launched our all new Assurance toolkit - end-to-end CX Baseline, CX Heartbeat and Performance Testing.