Voice is back. It’s a new world for customer experience. That's because now, voice is not just the domain of people. Machines are now able to understand our intent, semantics and sentiment, to translate or transcribe what we say and reply using the spoken word.
But while the possibilities are magical, they bely the complexity in getting these new applications right. This new world requires new tools to deliver success and measure ongoing performance.
With a background in enterprise service management and voice network engineering, John has lead complex contact centres and large scale telephony transformation into CPaaS, UCaaS and CCaaS solutions.
Andy has a 20+year history in providing voice and collaboration services into global banks, utilities and enterprises. His experiences in building and operating contact centre, voice and collaboration services have driven a strong Service Managment ethos.
With 15+ years experience in voice and messaging SaaS, Romilly is co-founder of Whispir(ASX:WSP) and was it's COO. Recently he was CPO & CMO of Smooch.io (Acq:Zendesk). His background is in enterprise omnichannel, SMS, voice and chat software.
A full stack developer & architect with 15+ years in leading software teams, Manoj's career has seen him lead product development across a range of CPaaS and cloud based messaging applications.
Joey's a passionate software developer that loves programming to solve problems and build great things. She is a regular open source contributor and currently loves going deep in Golang, Node and Kotlin.
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