The new Operata release 'Buffa' is here - Cloud Contact Center Assurance 🤖 and more! Check out what's new

Proactive answers & end-to-end observability.

AI powered recommendations for performance improvement and problem resolution.

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Your in-house voice experts

Operata provides the tooling and suggestions to get the most from your Cloud contact center investment.

See recommendations, not problems

See your performance in context. Surfaced data points underline changes in performance, Vs global averages and automatic comparisons Vs peer norms

Continuous, proactive improvement

Reinforce success and mitigate potential issues with suggested improvements - before they impact your CX.

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INSIGHTS FEATURES

Proactive answers & end-to-end observability.

Correlated, real-time analysis

Obtain actionable insights into every call at every moment - across agents, desktops, browsers, AWS, Amazon Connect regions and carriers.

Learn from billions of minutes

Large data sets and diverse sources drive baseline comparison Vs trends. Gain deep insights into health & focus areas for improvement.

Measure real ‘people experience’

At a glance CX and AX scores rate audio traversing your systems using ITU perceptual quality standards.

Assess service levels

Independently measure and verify availability and performance of internal teams, your CCaaS, applications, MSP’s and BPO’s.

Surface suggested issues

Get prioritised, contextual recommendations based on precise findings so that that right people can verify, investigate and resolve.

Resolution orchestration

Use workflow and alerts to automate actions to remediate problems, raise tickets and reroute calls.

“Operata helped us troubleshoot errors and understand the impact of remediation actions.”

Alex Seng, Business Analyst, Everlight Radiology

See Operata in action.

Lock in some time with a Product Specialist.

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