Modern contact centers require modern monitoring.
Operata gives you the rich, end-to-end performance data you need to succeed in the cloud. Operata brings together data from the CCaaS and carrier, network and WebRTC and the agent experience to provide CX Observability from the customer to the agent and everything in between.
Move with confidence
Whether youāre migrating, making network changes, updating browsers or modifying underlying services, Operata gives you a precise picture of the agent and customer experience in real time.
Secure insights across your cloud contact center environment
Operata provides out-of-the-box data collection from across your end-to-end environment. It brings together real-time data from agent environments, networks and CCaaS applications, and provides AI-powered insights into CX and AX.