AI Featured Insights Powered by Tenor AI™

Actionable Insights

A real-time feed of Tenor AI™ insights and recommendations to improve key performance and CX metrics.

Surface Issues

AI Featured Insights surfaces potential issues and trends impacting performance, and recommends actions for resolution.

Detect Anomalies

Tenor AI™ automatically detects a range of technical anomalies affecting large cohorts of agents or resources.

AI Featured Insights

Curated insights and recommended actions to improve key metrics

AI Featured Insights Features

Real-time actionable insights, at-a-glance.

Anomaly Detection

Tenor AI™ automatically detects a range of technical anomalies affecting large cohorts of agents or resources, such as regional outages or software update incompatibilities.

Keyword Alerts

Operata provides templates for CCaaS conversational analytics rules to automatically identify calls in real time where one party said a matching phrase for “I can’t hear you” or compliance and legal scenarios.

Mid-Call Abandons

Operata automatically identifies Terminal CX Events such as mid-call abandons, where one party abandons the call after a conversation has started.

Agent Abuse Events

Working with CCaaS conversational analytics, Operata automatically identifies calls in real time where the agent may have been subject to abusive language.

Agent Mic Use

Identify calls where agents used non-approved microphones, and prompt those agents to change to an approved microphone for the next call.

“Operata helped us troubleshoot errors and understand the impact of remediation actions.”

Alex Seng, Business Analyst, Everlight Radiology

Read the Full Case Study